Refund & Returns Policy

Refunds & Returns Policy for Vaca Dorada Distributors LLC

Effective Date: October 23, 2024

At Vaca Dorada Distributors LLC, we are committed to delivering high-quality food products and ensuring customer satisfaction. However, due to the nature of our products, we have a strict no-refund policy on all food items. This Refunds and Returns Policy explains the terms regarding returns and outlines how we handle defective or damaged products.

1. No Refunds on Food Products

All food products sold on our website, vacadoradadistributors.com, are final sale and non-refundable. Due to food safety standards and the perishable nature of our products, we cannot accept returns or offer refunds on any food items, regardless of the reason (e.g., preference, over-ordering, or change of mind).

2. Defective or Damaged Products

We do accept returns only if the product is defective or damaged upon receipt. If you receive a damaged or defective product, you must notify us within 7 days of receiving the product to be eligible for a replacement or store credit.

To initiate a return for a defective or damaged product:

  1. Contact Us: Email [email protected] with your order number, a description of the issue, and clear photos of the damaged or defective item.
  2. Return Instructions: Our customer service team will review your request and provide instructions for returning the product if applicable. Return requests must be approved before sending the product back.
  3. Replacement or Store Credit: Upon approval and receipt of the returned item, we will issue a replacement or store credit for the same value. No cash refunds will be provided.

3. Return Shipping Costs

For defective or damaged products, we will cover the cost of return shipping. If your return is approved, we will provide a prepaid shipping label. Ensure the product is securely packaged in its original packaging to prevent further damage during return transit.

4. Non-Returnable Products

We do not accept returns or provide refunds for:

  • Products that are not defective or damaged.
  • Opened or partially consumed food products.
  • Items that have been improperly stored or handled after delivery.
  • Products purchased as part of a sale or promotion clearly marked as non-returnable.

5. How to Report an Issue

If you receive a damaged or defective product, please follow these steps:

  • Timeframe: Report the issue within 7 days of receiving the product.
  • Contact Us: Email [email protected] with your order number, photos, and a detailed description of the issue.
  • Response Time: Our team will respond to your inquiry within 2 business days with further instructions.

6. No Exchanges or Refunds for Unwanted Products

We do not offer exchanges or refunds for products that are not damaged or defective. If you mistakenly ordered a product, changed your mind, or no longer want the item, we cannot accept the return or provide a refund.

7. Contact Information for Customer Support

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us:

Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM PST. We aim to respond to inquiries within 1-2 business days.

8. Changes to This Policy

Vaca Dorada Distributors LLC reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Continued use of our Site and services constitutes acceptance of the revised policy.

By purchasing from vacadoradadistributors.com, you acknowledge and agree to this Refunds and Returns Policy, including the no refund policy on all food products. We appreciate your understanding and cooperation in maintaining these standards for the safety and satisfaction of all our customers.